Refund policy

We want you to be happy with your order. If an item arrives faulty, damaged, incorrectly made or not as described, contact michael@precisionmakes.com as soon as possible with your order number and photographs showing the issue. We will assess the problem and provide an appropriate repair, replacement or refund. This does not affect your statutory rights.

PERSONALISED AND CUSTOM-MADE PRODUCTS

Products made to your specifications or clearly personalised cannot normally be cancelled or returned because you have changed your mind. This exclusion does not apply if an item is faulty, damaged, incorrectly made or not as described.

Please check all names, dates, photographs, spelling and other personalisation details carefully before placing your order. We reproduce the information supplied with the order and cannot accept responsibility for customer-supplied errors.

STANDARD, NON-PERSONALISED PRODUCTS

For eligible standard products purchased online, you may tell us that you wish to cancel within 14 days after receiving the goods. After notifying us, you have a further 14 days to return them.

To start a return, email michael@precisionmakes.com with your order number. Do not send an item back until return instructions have been provided.

Unless the goods are faulty, damaged, incorrectly made or not as described, you are responsible for the return postage and for ensuring the item reaches us safely. We recommend using a tracked service and retaining proof of postage. Goods may be inspected to determine whether handling beyond what would reasonably be permitted in a shop has reduced their value.

Where a cancellation is valid, we will refund the product price and the cost of the least expensive standard delivery option offered for the original order. Additional delivery upgrades are not refundable. Refunds will be made to the original payment method within 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.